CV

In my work with Shelter, a UK housing and homelessness charity, I was responsible for the operation and development of the Dynamics based Supporter CRM system. I worked with teams across the organisation to understand their needs, address data quality issues, provide training, and implement improvements to the system. 

Achievements:

• Co-managed work in a team of five using agile practises. This involves breaking down high level projects and goals into manageable and actionable steps, assigned them to team members and monitored progress. 
• I spearheaded a project to replace an expensive, clunky ETL tool with a Microsoft Fabric based import solution. I conducted code reviews, contributed to the Python code base, led documentation and helped design the solution. I worked with Microsoft, internal teams and external partners to integrate 24 different data sources using this new solution.
• Conducted 3- and 5- year cost and functionality comparisons of various software vendor solutions when deciding how to replace the ETL solution. This enabled the leadership team to make an effective decision on which platform to proceed with. 
• Created a proof-of-concept local large language model AI chatbot based on housing advice on the Shelter website to demonstrate capabilities, risks and opportunities of adopting AI further. This led to Shelter actively seeking funding to develop and test the system. 
• Implemented embedded Power BI reporting in the CRM to enable users to evaluate, analyse and compare the effectiveness of campaigns. 
• Identified and resolved several data quality issues, with one affecting over 300,000 records. Regularly meet with other key data teams to monitor data quality and assign data improvement tasks. 
• Held dedicated workshops with teams across the organisation to understand and define their requirements, enabling the successful roll out and adoption of significant improvements to the system. 
• Created a 20-person Super Users group to empower teams across the organisation to adopt features into their processes, and to learn more about data analysis. 
• Contributed to and became the primary owner of an open-source C# based data import tool that integrates directly with Dynamics, and has over 74,000 downloads to date. 
• Reduced licensing costs by 29% YoY, by conducting a license review and implementing a data lifecycle. 

Information Systems Manager

FemiliPNG Australia, 2022 – 2023

FemiliPNG Australia (previously Friends of Femili PNG) is an Australian international NGO that supports Femili PNG, a Papua New Guinean non-profit for survivors of family and sexual violence. As the technology lead at FemiliPNG Australia, I spearheaded the identification, development, and implementation of solutions to enhance the organisation’s capacity.  This role enabled me to work with people from diverse backgrounds and technical abilities.

Achievements:

• Successfully proposed, developed, and implemented a CRM using Model Driven Power Apps. This required in depth stakeholder and project management across a culturally diverse team. 
• Spearheaded the implementation of a robust data analysis system using Power BI, and Azure Data Factory.
• Provided in person and remote training and mentoring for in-country staff to use, manage and develop their data skills. This included multi-day workshops, presentations and hands-on tutorials. 
• Developed detailed and clear documentation to help staff to find information about the platform. 
• Organised regular data quality and monitoring calls with data entry officers to investigate data discrepancies, answer questions and collaborate on future development of the platform. 
• Led data wrangling, analysis and mining, including conducting decision tree machine learning analysis to determine which factors most impacted client’s likelihood of obtaining outcomes.
• Effectively managed the Azure Cloud budget, optimising resource allocation to best meet the organisations need.
• Orchestrated the website redevelopment, by collaborating with stakeholders and external developers.